Privacy Policy

Last updated: 26.05.2026

This Privacy Policy explains how we collect, use, store, and protect the personal data of users of the website www.tagachenkova.com.

By using this website or submitting a request for a consultation, you agree to the terms of this Privacy Policy.

1. Who I Am

The website www.tagachenkova.com is owned and used to provide information about individual psychological consultations, therapy, and psychological support.

Contact person: Olena Tagachenkova
Email: elena.tago@libero.it
Service location: Milan / online

2. What Data We May Collect

We may collect the following personal data:

  • nickname or messenger contact;
  • information you voluntarily provide when booking a consultation;
  • data related to payments for consultations or digital products;
  • technical information about the use of the website, such as IP address, device type, browser, and cookies.

We do not ask you to provide unnecessary information and collect only the data needed for communication, booking consultations, processing payments, or improving the website.

3. Sensitive Personal Data

Since the services are related to psychological support, during communication or consultations you may voluntarily share information about your emotional state, life circumstances, health, or personal experience.

Such data is confidential and is processed with particular care. We do not share this information with third parties without your consent, except in cases required by law.

4. How We Use Your Data

Your personal data may be used to:

  • respond to your request;
  • book a consultation;
  • agree on the date, time, and format of the session;
  • provide online or offline consultations;
  • process payments;
  • send materials, guides, or other information if you have submitted a request;
  • improve the website;
  • comply with legal or tax obligations.
5. Legal Basis for Processing Data

We process personal data based on:

  • your consent;
  • the need to fulfill an agreement or provide a service;
  • legitimate interest, for example, maintaining communication or improving the website;
  • compliance with legal obligations.
6. Transfer of Data to Third Parties

We may share limited personal data with services that help ensure the operation of the website and the provision of services, including:

  • online communication services, such as Zoom, Google Meet, or messengers;
  • payment services or banks;
  • website analytics services;
  • hosting providers;
  • email or CRM services, if used.

Such services receive only the data necessary to perform the relevant function.

7. Payment

Payment for consultations or digital products may be made by bank transfer, card transfer, PayPal, or other available payment methods.

We do not store full bank card details on the website. Payment processing is carried out by the relevant payment services or banks in accordance with their own privacy policies.

8. Cookies

The website may use cookies — small files stored on your device that help the website function properly.

Cookies may be used for:

  • technical operation of the website;
  • remembering settings;
  • website analytics;
  • improving the user experience.

You can disable cookies in your browser settings, but some website functions may not work correctly.

9. Storage of Personal Data

We store personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

If the data is no longer needed, it is deleted or anonymized.

10. Data Protection

We take reasonable technical and organizational measures to protect personal data from loss, unauthorized access, alteration, disclosure, or destruction.

At the same time, no method of data transmission over the internet can be guaranteed to be completely secure.

11. Your Rights

You have the right to:

  • find out what personal data we store about you;
  • receive a copy of your data;
  • request correction of inaccurate data;
  • request deletion of your data;
  • withdraw consent to data processing;
  • restrict or object to data processing;
  • file a complaint with a personal data protection authority.

 

12. Confidentiality of Consultations

Information you share during consultations is confidential.

It is not shared with third parties without your consent, except in cases where disclosure is directly required by law or necessary to protect a person’s life, health, or safety.

13. Links to Third-Party Websites

The website may contain links to third-party resources, such as Instagram, Telegram, YouTube, payment services, or other platforms.

We are not responsible for the privacy policies, content, or actions of third-party websites. We recommend reviewing their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

The date of the latest update will be indicated at the beginning of the document.

15. Contacts

For any questions regarding the processing of personal data, you can contact us at:

Email: elena.tago@libero.it
Website: www.tagachenkova.com

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